How KyndNET Works
Our platform connects seniors with trusted helpers for various services. Here's how the process works for both Help Seekers and helpers.
Safety & Trust
Our Commitment to Safety
- Thorough Background Checks: All helpers undergo comprehensive background screening before being verified on our platform.
- Identity Verification: We verify the identity of all users to ensure authenticity and build trust.
- Secure Messaging: Our platform provides secure communication between seniors and helpers.
- Secure Payments: All financial transactions are processed securely through our platform.
- Rating & Review System: Transparent feedback helps maintain quality and accountability.
Frequently Asked Questions
How much does it cost to use Kindly?
For seniors, creating an account is free. You only pay for the services you receive from helpers, plus a small platform fee. For helpers, we take a small percentage of each completed job as a service fee.
How are helpers vetted?
All helpers undergo a thorough background check process, including criminal history, identity verification, and reference checks. Only those who pass our screening process can become verified helpers.
What services are available?
We offer a wide range of services including home cleaning, meal preparation, companionship, transportation, shopping assistance, handyman services, and more. If you need a service that isn't listed, you can post a custom job.
How do I pay for services?
All payments are processed securely through our platform. You can add your preferred payment method (credit card, debit card, or bank account) to your profile, and payments will be processed automatically after service completion.
What if I'm not satisfied with the service?
If you're not satisfied with a service, please contact us within 24 hours. We have a satisfaction guarantee and will work with you to resolve any issues, including providing a partial or full refund when appropriate.